Position Summary

CubCrafters is a worldwide leader in the design and manufacture of light STOL capable general aviation aircraft and has developed the most successful program in the industry for providing customers with factory assistance in completing Experimental Amateur-Built (EAB) aircraft.

Passion for aviation is at the core of our business and fuels our commitment to deliver best-of-class aviation products and services to our customers. Our builder assist support team combines proven experience with the best available new technology and a commitment to excellence in order to provide exceptional EAB support services to our customers.

Reporting to the FX Program Lead, our Builder Assist Coordinators are key members of the Customer Support Group (CSG) at CubCrafters with the primary role of supporting the company’s Factory eXperimental (FX) program, including scheduling, administration, and facilitating builder assist sessions at the factory. In addition, this position supports the company’s sales activities and supports direct and national sales events.

With 150+ factory assist EAB aircraft delivered to date, and increasing demand for more factory builder assist services, the CubCrafters builder assist program is expanding and has a full-time Coordinator open.

Responsibilities

• – Serves as a primary point of contact for CubCrafters FX program. Acts as a liaison between headquarters, customers, and sales staff in all matters regarding builder assist projects.
• – Assists customers and sales staff in specifying and pricing aircraft options (both standard and custom) for new aircraft orders.
• – Helps prepare documents including FAA documents, builder logs, and invoices. Ensure all documents and files are kept safe, organized and accessible.
• – Acts as an internal advocate for the company’s builder assist program, coordinating builder assist projects between sales, manufacturing, engineering, and quality departments.
• – Coordinates with the FAA, under the supervision of the FX Program Lead, to maintain program integrity with Experimental Amateur Built (EAB) aircraft certification rules.
• – Acts as backup for all Customer Support Group duties as assigned, including backup for CubCrafters on-site store merchandise sales, factory tours, and kit program technical support.
• – Schedules and organizes customer visits, including accommodations and vehicles during their stay.
• – Accompanies and supports customers during their FX Program experience.
• – Performs additional duties as required, with the understanding that this job description may require future modification as the builder assist program matures.

Success Indicators

The successful candidate should have demonstrated skills in the following: attention to detail; technical aptitude; analytical problem-solving skills; time and performance management of multiple projects with varied timelines and priorities; approachability; customer service, support, and interaction skills; proactive and collaborative approach to teamwork; outstanding communication skills (verbal and written); ability to work with minimal supervision in a team environment; the ability to briefly and accurately express complex technical problems in terms that permit the listener to make a valid decision; ability to change focus due to conflicting/changing priorities; ability to maintain confidentiality and handle sensitive situations appropriately when performing job duties; and the ability to support long term company goals, even if those goals may not be popular with all members of the organization.

Qualifications

• – A minimum of three (3) years of customer support experience is required.
• – Ability to provide first class customer service to CubCrafters customers, Certified Sales Centers and internal company staff.
• – Ability to manage multiple projects with varied timelines and priorities.
• – Proficiency in the English language (both written and verbal) required.
• – Strong technical aptitude and detail orientation with analytical, organizational and problem-solving skills.
• – Proficient with MS Office. Proficiency with other software tools is a plus.
• – The ability to lift and carry parts and equipment up to 50 pounds as a routine job function is required.
• – Mechanical aptitude preferred.
• – Enjoys the challenge and success of continuous improvement, high-paced business activity and working independently in a dynamic environment.

Pilot credentials and/or aviation experience is helpful for this position.

Compensation

An industry-competitive package is being offered for top-notch individuals at all experience levels that meet the minimum job qualifications. Starting pay depends on relevant experience and competencies. Benefits are as follows:

• – Hourly pay range: $17.50 to $20.00, per hour depending on experience.
• – Sick Leave benefit which is more generous than what is required under the WA State law (RCW 49.46.210).
• – Pro-rated six (6) paid holidays annually.
• – HSA, HMO, PPO medical plans available. Company pays 75% of base plan for employees and 25% of base plan for dependents. Vision, dental, life and LTD coverage available at employees’ expense, at a group rate. Health care plan is available the first of the month after 30 days of continuous employment.
• – Employee-discretionary tax-free savings in the form of a 401(k) plan with CubCrafters matching contributions up to 4% after six months of employment.
• – Access to Cub Crafters’ aircraft, rental at the employee’s rate.

WORK SCHEDULE & CLASSIFICATION:

• – Full-time, non-exempt (hourly).
• – Approximately 40 hours per week.

How to Apply

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

CubCrafters is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Reasonable accommodations will be provided for qualified individuals with disabilities in accordance with the Washington Law Against Discrimination (RCW 49.60) and the Americans with Disabilities Act (ADA).

Please email resume and application to: recruiting@cubcrafters.com